- How does the QR membership work?
- Open your membership card in the app and show the QR code to the attendant. They scan it, the system checks your membership is valid, and your balance updates immediately. The whole check takes a couple of seconds.
- Can I use my membership for more than one car?
- No. A membership covers one specific vehicle, identified by its plate and Member ID. You can hold separate memberships for separate vehicles on the same account.
- Why is the price different for a sedan and an SUV?
- An SUV takes longer and uses more product than a sedan, so each package is priced for one vehicle type. Pick the package that matches your vehicle when you register.
- How often can I wash?
- Up to 1 wash per day, with at least 180 minutes between washes on the same membership. This applies for the whole membership period — "unlimited" means no cap over the 6 or 12 months, not several washes in one afternoon.
- What happens when my membership expires?
- The attendant will see that your membership has expired and let you know. Renew at any branch to keep the same Member ID and QR code — we also remind you in the app before your expiry date.
- What if my phone is dead?
- The attendant can look you up by plate number and approve the wash manually. It consumes a wash exactly as a scan does, and is recorded against the attendant who approved it.
- Someone screenshotted my QR code. Is that a problem?
- Your QR code contains your permanent five-digit Member ID, so a screenshot could still be used by someone else. If you suspect it was shared, contact us or ask any branch to suspend the membership while the issue is investigated.
- Is my card safe?
- Your card details are entered on the payment provider’s own page and never reach us. We store only the card brand and last four digits so you can recognise a payment.
- Can I get a refund?
- Cancelling stops future washes but does not automatically refund you. Contact us and we will consider it case by case; a refund is issued to the original payment method.
- Does my membership work at every branch?
- At every branch, unless the plan you bought says otherwise. The plan page states any restriction before you buy.